You know, you'd think it would be easy to do this. Moveable type was supposed to make this incredibly easy.
It really hasn't. Of course, if you have something to say, then I'm sure it's wonderful. Why isn't it planting ideas in my brain as well as making updating super easy?
Oh, I know...
Saturday I went to Blockbuster on my way home from work. I hadn't spent much time sleeping Friday night because of my gallstones, and I wanted to be prepared in case it happened again Saturday night. As it happens, it didn't happen and I didn't need the three movies I rented.
At any rate, that's not my point.
While I was at Blockbuster I was wandering around aimlessly looking for things when someone who worked there actually came over and asked me if I needed some help with something. I have never had anyone at Blockbuster approach me and offer to help me find something. Perhaps they've got shitty management there and it's something they're supposed to be doing all the time, but I've just never had that experience before. They always say hi when I come in the door, but as for escorting me to where the movie I'm looking for is located? Never.
I was looking for Harry Potter, which, if I'd been thinking I would have realized would be a difficult thing to get. Since they changed over to two night rentals, it only makes sense that the day after the movie is released there won't be many copies on the shelf. However, I assumed (incorrectly) that Harry Potter would be one of those Guaranteed Rental things.
Anyway, the girl that offered to help me out is someone I recognize. She shops in my store all the time, so the next time I see her I'll have to thank her. She said she'd just put a copy on the shelf, walked me over there only to find some guy picking it up. So, I thanked her for her effort and went to stand in line. While I was there, she went to the return box, sifted through the returns, found a copy, checked it in and then gave it to me to check out.
I don't know why I'm so surprised whenever I find myself on the receiving end of great service in a store, but I always am. I keep meaning to phone and talk to the manager to tell him/her how pleased I was, but I keep forgetting. My main reason for wanting to do this is because I often wish that people who tell me how helpful I've been to them would let my boss know how brilliant I am. Not so much because I think she needs to know, but it'd just be nice to be recognized. Know what I mean?
Posted by Michelle at April 16, 2003 09:48 PM